http://felcowiki.thefactoryhka.com.co/index.php?action=history&feed=atom&title=General_-_Direct_Integration_Manual_Index 2026-06-03T22:42:14Z Historial de revisiones de esta página en la wiki MediaWiki 1.42.0 http://felcowiki.thefactoryhka.com.co/index.php?title=General_-_Direct_Integration_Manual_Index&diff=5168&oldid=prev 2024-01-10T22:24:50Z

<p>Página creada con «&lt;includeonly&gt;=&lt;/includeonly&gt;==&lt;font color=&quot;blue&quot;&gt;How to get support&lt;/font&gt;==&lt;includeonly&gt;=&lt;/includeonly&gt; *1st level support: ::Telephone/email/chat or teleconference suppor…»</p> <p><b>Página nueva</b></p><div>&lt;includeonly&gt;=&lt;/includeonly&gt;==&lt;font color=&quot;blue&quot;&gt;How to get support&lt;/font&gt;==&lt;includeonly&gt;=&lt;/includeonly&gt;<br /> *1st level support:<br /> ::Telephone/email/chat or teleconference support 5x8 hours to address queries and user errors.<br /> *2nd level support:<br /> ::Support remote resolution of incidents in the system on a 5x8 schedule<br /> ::::Write to [mailto:soporte@thefactoryhka.com.co support@thefactoryhka.com.co]<br /> <br /> For questions regarding configurations and errors in the Portal:<br /> * support_fel_co@thefactoryhka.com<br /> <br /> For questions regarding ERP, software house and integration configurations:<br /> * integration_fel_co@thefactoryhka.com<br /> <br /> <br /> &#039;&#039;&#039;Telephone attention lines:&#039;&#039;&#039;<br /> * &#039;&#039;&#039;MASTER&#039;&#039;&#039; +57 (1) 746.08.12<br /> * +57 (1) 508.8990<br /> * +57 (1) 517.6795<br /> * +57 (1) 517.6796<br /> * +57 (1) 311.3063<br /> ** &#039;&#039;&#039;Technical Support&#039;&#039;&#039; → Option 2<br /> ** &#039;&#039;&#039;Integration &#039;&#039;&#039; → Option 5 Then Option 1<br /> <br /> &lt;includeonly&gt;=&lt;/includeonly&gt;===&lt;font color=&quot;blue&quot;&gt;For Sessions:&lt;/font&gt;===&lt;includeonly&gt;=&lt;/includeonly&gt;<br /> <br /> &lt;includeonly&gt;=&lt;/includeonly&gt;====Support Sessions====&lt;includeonly&gt;=&lt;/includeonly&gt;<br /> Registration as an electronic biller, Configuration of Numbering Ranges, Configuration of Fiscal Data, Qualification Tests, Environment Configuration Production, management and use of the TFHKA Electronic Invoicing Portal<br /> <br /> &#039;&#039;&#039;Directed to:&#039;&#039;&#039; Commercial Agencies - Allied Software Houses - End Clients<br /> <br /> &#039;&#039;&#039;Schedule:&#039;&#039;&#039; Tuesday and Thursday starting at 8:30 AM<br /> <br /> [https://meet.google.com/kpm-npie-hhf Support Sessions Link]<br /> <br /> <br /> &lt;includeonly&gt;=&lt;/includeonly&gt;====Integration Area Sessions&lt;includeonly&gt;=&lt;/includeonly&gt;====<br /> Solution Integration Cases<br /> <br /> &#039;&#039;&#039;Aimed at:&#039;&#039;&#039; Clients who carry out Software development to integrate with TFHKA, Allied Software Houses<br /> <br /> &#039;&#039;&#039;Schedule:&#039;&#039;&#039; Tuesday and Thursday starting at 8:30 AM<br /> <br /> [http://meet.google.com/fzo-xmyc-duk Integration Sessions Link]<br /> {{clear}}<br /> &lt;includeonly&gt;=&lt;/includeonly&gt;==&lt;font color=&quot;blue&quot;&gt;Overview&lt;/font&gt;==&lt;includeonly&gt;=&lt;/includeonly&gt;<br /> This document describes the integration process between the electronic billing model with prior validation according to the regulatory and technical updates from the DIAN and/or own controls in our integration model.<br /> <br /> For the development of this document, the &#039;&#039;Technical Annexes V1.7-2020 (current) and V1.8 (the latter released in October 2019 by the DIAN)&#039;&#039; were taken as reference.<br /> <br /> &#039;&#039;&#039;Note:&#039;&#039;&#039; Not all functionalities, catalogs and billing scenarios referring to Technical Annex V1.8 are enabled by the DIAN.<br /> {{clear}}</div>

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