Considerations for graphical representations of the support document

Possible situations when issuing supporting documents or adjustment notes

Case 1 - Issuance of support documents for integration.

Take into account that field 333221 is not being sent in the xml or ERP system

Solution:

If the personalized one is still printed after deleting the extra field 333221, please notify the case to the email representationgrafica@thefactoryhka.com

Case 2 - Issuance of support documents through portal

Validate in the next section of the portal that the code 333221 is not being sent

Solution:

If the personalized one is still printed after deleting the extra field 333221, please notify the case to the email representationgrafica@thefactoryhka.com

Case 3 - Changes in the graphical representation

If you require any additional information in the graphical representation, it is suggested to first validate the following options

1. Additional information line, sent from the xml as shown below

Archivo:Observations.jpg

2. Configuration of additional information from the portal.

3. Footer configuration from the portal

NOTE:If you want the information to be printed differently than the standard graphic representation or to add some other field, notify the email representationgrafica@thefactoryhka.com in order to study the request

Case 4 - visualization of the model of the graphical representation of the support document

The graphical representation should be displayed like the model shown below

1. Graphic representation of support document

2. Graphic representation of the support document adjustment note

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